Refund policy

At M|G Mahjong, we are committed to customer satisfaction. If you find our products defective in any way, or if you’re disappointed with the purchase, please follow the guidelines below and contact us at hello@mgmahjong.com.

Full refund:

Full-price merchandise purchased online can be shipped back within 14 days from the date of receipt to receive a full refund, excluding any shipping fees. We will extend the return period for two weeks after the Christmas holiday.

All items must be returned in the condition in which they were received, 100% complete and in original packaging. ⁠There will be a fee of $19.99 for all returned items to cover the shipping costs.

Any items shrink-wrapped must be returned sealed and unopened for a full refund.
Exchanges are not supported at this time. Please return original order for a refund and create a new order for the replacement.

Return shipping costs will be paid for by the purchaser. Return shipping costs will be refunded if the return is a result of a defective item or an error on our part.
Please include the order number and reason for return.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Partial refund/restocking fee:

If shrink wrap has been broken on a set of tiles, 160 total tiles must be returned inside the tile bag provided.

If the set is complete upon return but out of shrink-wrap, a 15% restocking fee will be assessed at the time of the refund.

Please return your item(s) to us at:

Attn: M|G Mahjong
3755 Broadmore Avenue SE Suite A
Grand Rapids, MI, 49512