Frequently Asked Questions
A little help before your next game.
From placing your order to caring for your favorite tiles, we've gathered answers to some of the questions we hear most often. Can't find what you're looking for? Email us at hello@mgmahjong.com. Please allow up to 24 hours for a response, though we'll always do our best to get back to you sooner.
Shipping & Delivery
When can I expect my order?
We know you're excited to get your new mahjong pieces to the table! In-stock orders are prepared for shipment as quickly as possible.
Once your order is on its way, you'll receive an email with tracking information so you can follow its journey.
Shipping times vary depending on your location and the delivery method selected at checkout.
Will all of my items ship together?
We do our best to keep your order together. If your purchase includes an item that is temporarily unavailable or offered for pre-order, we'll hold your entire order until everything is ready to ship.
Want your available items sooner? Simply place a separate order for those pieces so they can begin their journey without waiting for the rest.
Why did my order arrive in multiple boxes?
Some mahjong essentials need a little extra room. Tile sets, mats, racks, and accessories vary in size and require different packaging to ensure they arrive safely.
Your order may be packed in more than one box, and occasionally those boxes may arrive on different days.
How can I track my package?
As soon as your shipping label is created, we'll send tracking details to the email address associated with your order.
Please allow some time for your tracking information to update. Carriers may not scan packages immediately after a label is generated.
Can I update my shipping address?
If you notice an error in your shipping information, please email hello@mgmahjong.com as soon as possible with your order number and the correct address.
We'll do our best to make the change before your order is processed. Once a package is on its way, address changes may no longer be possible.
What if my package is lost or delayed?
Occasionally, shipping carriers experience delays beyond our control. If your tracking information hasn't updated for several business days or your package appears to be missing, please email hello@mgmahjong.com.
We'll help you review the tracking information and determine the next steps.
Pre-Orders & Availability
What does pre-order mean?
Sometimes the best things are worth waiting for.
A pre-order allows you to reserve an MG Mahjong product before it becomes available for immediate shipment.
Estimated arrival dates will be provided on the product page whenever possible. Please keep in mind that production and transportation schedules can occasionally change.
What happens if I purchase an in-stock item with a pre-order item?
To keep shipping as efficient as possible, we ship orders once every item is available.
If your cart contains both ready-to-ship and pre-order products, your order will be held until all pieces are in stock.
If you'd prefer to receive available products right away, we recommend checking out with two separate orders.
Will sold-out collections be restocked?
Some MG Mahjong designs may return, while others may be offered for a limited time.
We encourage you to check back for updates and sign up for our emails to be among the first to hear about restocks, new collections, and upcoming releases.
Returns, Exchanges & Cancellations
What if I change my mind about a purchase?
We want you to love everything you bring to your table.
If you're considering a return, please email hello@mgmahjong.com within 14 days of receiving your order and before sending anything back. We'll review your request and help you understand the next steps.
To be eligible for a standard return, all merchandise must be unused, unopened, and in its original condition, with all original packaging intact.
For mahjong tile sets, the original protective plastic wrapping around the tiles must remain completely sealed and undisturbed. The wrapping cannot be opened, broken, removed, or tampered with in any way. Tile sets with broken or altered plastic wrapping are not eligible for a standard return.
Please ensure all original packaging, inserts, and accessories are included when returning an item. These requirements help us maintain the quality and integrity of every MG Mahjong product.
All standard return requests must be initiated within 14 days of delivery.
Is there a return shipping fee?
For returns unrelated to product defects, damage, or quality concerns, a $19.99 return shipping label fee will apply. This fee will be deducted from your refund once your return has been received, inspected, and approved.
If your item arrives damaged, defective, or with a quality issue, please email hello@mgmahjong.com so we can assist you with a resolution at no additional shipping cost.
Can I exchange an item for something else?
If you've decided another color, collection, or accessory would be a better fit, please email hello@mgmahjong.com.
Depending on availability and the status of your order, we can help you determine whether a return and new purchase is the best option.
All exchanges are subject to the same condition and packaging requirements as returns. Mahjong tile sets must have their original protective plastic wrapping fully intact and unopened.
Can I cancel my order?
We begin preparing orders shortly after they're placed, so please email hello@mgmahjong.com right away if you need to cancel.
If your order hasn't entered the shipping process, we'll review your request. Once fulfillment has begun, cancellation may no longer be possible.
Can I add something to an order I've already placed?
Found one more thing you love?
Because we work to process orders efficiently, we may not be able to modify a purchase once it's been submitted.
We recommend placing a new order for any additional pieces.
Can two separate orders be shipped together?
Each order is processed individually, so we cannot guarantee that separate purchases can be combined.